To help Branch review your dispute quickly and accurately, you should provide as much supporting information as possible. This may include:
- Receipts or Invoices – Proof of purchase or any documentation showing what you were charged for.
- Emails or Messages – Any communication with the merchant regarding refunds, cancellations, or service issues.
- Screenshots – Evidence of incorrect charges, order confirmations, or refund promises.
- Any information that may assist you in the claim process.
How to Submit Supporting Documents:
You can submit supporting documentation by responding to the email sent by disputes@info.branchapp.com when you first opened your claim.