Your dispute request may qualify for provisional credit.
- In special circumstances, a claim may be provided a provisional (temporary) credit depending on the nature of the dispute, and the timing of the investigation.
- If your claim qualifies for a provisional credit, this will be communicated to you via email by the tenth business day (not including holidays and weekends) of when we received valid notice.
- If a provisional credit is not issued, please know that your case will still proceed through the dispute investigation as normal. This ensures that your claim is thoroughly reviewed and processed according to standard timelines.
Important to Note:
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If the claim is resolved and not found in your favor after a provisional credit was issued to your account, we will notify you via email that we will reverse the provisional credit from the account in five business days.
- Please ensure there are sufficient funds to cover the reversal of the provisional credit as well as any purchases. If there are not sufficient funds in your account, the account may have a negative balance.
Related Articles:
- If a dispute is not resolved in my favor, is there anything else I can do?
- How can I get an update on my dispute status?
Branch is not a bank. Banking services are provided by Evolve Bank & Trust, Member FDIC. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.