Let Branch be your trusted partner throughout the entire dispute resolution process.

Rest assured, we are committed to ensuring strict adherence to federal and state regulations while thoroughly investigating your claim. Whenever applicable, we will diligently pursue the recovery of funds from merchants on your behalf. Our utmost priority is to deliver the finest experience to you. Although the process may take up to 90 days to complete, we will keep you informed in real-time through email updates as each milestone occurs.

Getting in Touch Regarding Ongoing Disputes

• All updates about your dispute are sent to your email address as soon as possible.
• To inquire about the status of an existing dispute, respond to the confirmation email you received when filing your dispute.
  • Please ensure that your reply is directed to disputes@info.branchapp.com and includes the subject line [#Secure# Message from Branch Messenger, Inc] along with your claim number.

Need to File a Dispute?

To file a dispute, check out the article How do I file a dispute? which provides step-by-step instructions that guide you through the dispute process.