Let Branch be your trusted partner throughout the entire dispute resolution process.

Rest assured, we are committed to ensuring strict adherence to federal and state regulations while thoroughly investigating your claim. Whenever applicable, we will diligently pursue the recovery of funds from merchants on your behalf. Our utmost priority is to deliver the finest experience to you. Although the process may take up to 90 days to complete, we will keep you informed in real-time through email updates as each milestone occurs.

Getting in Touch Regarding Ongoing Disputes

• All updates about your dispute are sent to your email address as soon as possible.
• Check out the article How can I get an update on my dispute status? for helpful steps on how to view dispute status updates in the app.
• For any questions regarding an existing dispute, respond to the confirmation email you received upon filing your dispute.
  
  • Please ensure that your reply is directed to disputes@info.branchapp.com and includes the subject line [#Secure# Message from Branch Messenger, Inc] along with your claim number.

Important to Note:

• Please be sure the email address you provided when the dispute was filed is valid and that the account storage is not full. You will not receive dispute communications if the email provided is incorrect or if the mailbox is full.
• Branch is unable to expedite the processing of claims. All disputes will follow the communicated resolution timeline, ensuring thorough review and handling.

Need to File a Dispute?

To file a dispute, check out the article How do I file a dispute? which provides step-by-step instructions that guide you through the dispute process.