If a dispute was not resolved in your favor, there are still steps you can take:
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Request More Information:
If you need clarification on why the dispute was denied, you can contact Branch Support for more details on the decision.
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Contact the Merchant Directly:
If the dispute was denied, consider reaching out to the merchant directly to try to resolve the issue. Often, merchants can offer refunds or other solutions.
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Appeal the Decision:
You may be able to appeal the denial by providing new or additional supporting documents that strengthen your case.- Appeals must be submitted within 30 days of the date your claim was denied.
- Appeals requested after 30 days will not be accepted.
To submit an appeal, contact our Disputes Support Team at +1-956-625-9896 (24/7 Support line). Disputes support is closed on federal holidays.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.