If your card was lost or stolen, visit the Branch app and lock your card immediately. Locking the card will block new purchases where your card information is entered at checkout.
- Now that your card is locked, order a new card directly through the app, or call our 24/7 card support line at +1-956-625-9896.
Important to Note:
- If you have already taken the steps to order a replacement card from within the Branch app but you still need to report unauthorized transactions, refer to the related articles below.
Related Articles:
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.