What do I do if I lost my Branch Card or if it was stolen?
First, visit the Branch app and lock your card instantly. This will prevent further charges on your account.
Next, reorder your card directly through the app by clicking the Reorder Card option, or call our 24/7 card support line at 1-833-994-0430.
- Go to the Wallet tab, click the 3 dots on the card displayed there and finally click the toggle next to Lock Card so that it turns blue and reads 'Locked'.
- Next, click Order replacement card from the same menu
- Select the reason. Once you have completed this process, your old card will automatically be deactivated and a new one will be on its way to your shipping address on file.
What do I do if my Branch Card was lost or stolen, and there are unauthorized transactions on my account?
If you have already taken the steps above to order a replacement Branch Card from within the app, but still need to report unauthorized transactions, please refer to the following help article to continue the process: https://support.branchapp.com/hc/en-us/articles/360037860411-Unauthorized-or-Fraudulent-Charges
If you have not yet ordered a replacement card, no need to worry! Our support team can help with that too! You can use the link posted above to our article regarding how to report any fraudulent or unauthorized activity on your account to Branch.
Reach out to our support team at email@example.com if you have any other card-related questions.