Unauthorized or Fraudulent Charges

What happens if I see an unauthorized or fraudulent charge?

First off, you can visit the Branch app and lock your card instantly if you believe your account has been compromised. This will prevent anyone from making another charge

If you do see a charge that doesn't belong to you on your account, please use one of the following options to get in touch with us to report the charge:

• Call toll free (833) 994-0430 to report the fraudulent charge
• Email our support team at cardsupport@branchapp.com

You are protected by Mastercard's Zero Liability policy. We will review your dispute request, and may provide a provisional credit to your account at the direction of our compliance team. We can also issue a new debit card to you which will be sent via US Mail at the time of request. 

Will I get a provisional credit to my account for unauthorized or fraudulent charges?

As noted above, you are protected by Mastercard's Zero Liability policy. Our compliance team may provide a provisional credit to your account if your dispute qualifies under this MasterCard policy

In some cases, based on MasterCard's policy at the direction of our compliance team, you may not qualify for a provisional credit as part of the dispute process